Gran Canaria Excursions Activities is an online service that enables users to research, find, and book travel experiences Canary Islands. Gran Canaria Excursions Activities offers a variety of tours, tickets and services (“Products”) made available by Gran Canaria Excursions Activities’s third party suppliers through Gran Canaria Excursions Activities’s and its affiliates’ websites and mobile properties and related applications (collectively, this “Website”). This Website is provided to assist customers in gathering travel excursion information, posting opinions of travel excursions, engaging in interactive travel forums, and searching for and booking reservations for Products, and for no other purposes.

This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.

At the time of purchase, the customer accepts these terms and conditions:

Protection of personal data

All data will be processed in accordance with the country’s privacy.
In no case will Gran Canaria Excursions Activities communicate the data to third parties. The data will be used for the sole purpose of purchasing at Gran Canaria Excursions Activities. The customer can request the cancellation at any time by sending an email to grancanariaexcursionactivity@gmail.com.

The user declares that he or she is of legal age (over 18 years of age) and has the legal capacity to acquire the services offered via the website in accordance with these General Conditions, which he or she comprehends and understands in its entirety. In the event of contraction by a minor, Gran Canaria Excursions Activities will not be responsible for the expenses incurred by the minor, parents or guardians.

Discharge of Liability

Gran Canaria Excursions Activities.com is not an excursion agency, we are a company advertising brokers, on this site you can only book the excursions, but the payment and the excursion will be made with the agency that performs it physically on the spot. Gran Canaria Excursions Activities is not responsible for any hikings issue, the responsibility of the excursions and the whole of its duration is from the hiking agency. Gran Canaria Excursions Activities is not responsible for any inconvenience, accident, damage or problem caused by force majeure or incidentally beyond its control. Gran Canaria Excursions Activities is not responsible for any damages that may be suffered by the User in using this website, such as viruses or other harmful element, inconvenience or incident of any kind.

Payments & Cancellations

When you book a reservation for a Product through the Website, Gran Canaria Excursions Activities collects your payment information and processes your payment as described below under “Payment Processing”. Gran Canaria Excursions Activities accepts the following credit cards: PayPal, Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation.

The standard cancellation policy for suppliers is:

  1. a 100% refund for cancellations made at least 48 hours in advance of the start date of the experience.
  2. Cancellations made within 24 hours of the start date of the experience will receive no refund.

  3. For reservations of more than 4 people, cancellation is free up to 72 hours before the date of the activity. The amount paid is lost if the reservation is cancelled in the final 72 hours or if you do not show up for the activity.

  4. For reservations of private excursions or groups of more than 9 people, cancellation is free when done at least 20 days in advance of the date of the activity. 50% of the price of the excursion is refunded for cancellations given 10 days in advance. The amount paid is lost if the reservation is cancelled in the final 10 days or if you do not show up for the activity.

Limitation of liability

When choosing the option of “pick-up at the hotel or a place close to it,” the User will have a designated time and meeting point and can consult these at any time on his or her reservation voucher. In the event the pick-up point is not the hotel entrance, Gran Canaria Excursions Activities will send an additional email indicating the pick-up point with respect to your accommodation. It is the Client’s responsibility to locate the pick-up point and call or contact the provider if he or she has any questions about the indicated pick-up point. The User must always be punctual, and as a general rule it is convenient to arrive about 5 or 10 minutes in advance of the indicated time.

If the User arrives late or is not at the agreed upon point, he or she will have no right to any refund for the amounts previously paid or any expenses occasioned.

If more than 10 minutes pass with respect to the indicated pick-up time and the bus/guide has not arrived, the User can call the telephone number +34 691791829 or the telephone number of the provider that appears on the reservation voucher.

Gran Canaria Excursions Activities and the provider Company are not responsible for the possibility of delay in the predetermined Schedule or that the route of certain excursions may be altered as a result of the state of the roads, weather conditions or any other circumstances of force majeure outside the capacity of control of Gran Canaria Excursions Activities or any of its providers.